Returns & Refunds

At Lighthike, we want every customer to feel comfortable with their purchase. If something is not right with your order, our team will help guide you through the return or refund process.

This page explains the conditions, timelines, and steps for returns, exchanges, and cancellations so that the process is clear and transparent.

Transparent Pricing

We believe shopping online should be simple and transparent.

• No hidden fees are added during checkout
• Customers are not required to subscribe to any services
• The price displayed at checkout is the price charged for the order

Our goal is to provide a straightforward purchasing experience without unexpected costs.

Return Timeframe

30 Day Return Window

Customers may request a return within 30 days from the date of delivery.

Product Condition

To be eligible for a return:

• The electric bike must be unused and unassembled
• All original packaging and components must be included
• The item should be returned in the same condition as received

For safety and inspection reasons, please do not ride or assemble the bike before submitting a return request.

Exchange Policy

Exchanges are limited to specific situations.

Eligible Exchange Situations

An exchange may be arranged if:

• The product has a quality issue
• The wrong item was shipped

For Other Situations

If a different model, size, or product is preferred, we recommend the following process:

Request a return for the original order
After the return is approved, place a new order for the correct product

This approach helps ensure faster processing and accurate order fulfillment.

How to Request a Return

To start a return, please follow these steps.

Step 1 – Contact Customer Support

Send an email with your order number and the reason for the return.

Step 2 – Receive Return Instructions

Do not send the item to the original shipping address. Our support team will provide the correct return warehouse address and instructions.

Step 3 – Prepare the Item

Please ensure the product is:

• Unused
• Unassembled
• Packed in the original packaging

Return Shipping Costs

If the return is due to a product defect or an incorrect item

• Lighthike will cover the return shipping cost.

If the return is requested for personal preference or a non-defective product

• The customer is responsible for the return shipping cost.

Refund Processing

Inspection

Returned products are inspected after they arrive at the warehouse.

Refund Timeline

Approved refunds are processed within 1–3 business days after inspection.

Refund Method

Refunds are issued to the original payment method used for the purchase.

If a Refund Is Delayed

Processing times may vary depending on the payment provider. If the refund does not appear after processing, please contact your bank or payment provider for further details.

Order Cancellations

Cancel Within 12 Hours

Orders may be canceled or modified within 12 hours of placement.

Before Shipment

Orders that have not yet shipped can be canceled without additional charges.

After Shipment

If the order has already shipped, cancellation may not be possible. In that case, the item can be returned after delivery following the return process.