Shipping Policy

Welcome to Lighthike Electric Bikes! We’re dedicated to ensuring your order is handled efficiently and reaches you as quickly as possible. Please review the details below regarding our order processing, shipping methods, estimated delivery times, and customs information.

1. Order Processing Time

• Business Days Only: Orders are processed from Monday to Friday, excluding weekends and holidays.

• Processing Period: Once you place your order, our team will process it within 1–3 business days before shipping.

• Confirmation: You’ll receive an email confirmation with your order details and a tracking number once your item ships.

2. Estimated Delivery Times by Country

Because electric bikes are large and specialized products, they are shipped via ocean freight from our manufacturing facility to local ports before being handed over to domestic logistics partners for final delivery.

Below are the estimated delivery times (after processing):

⏱ Note: Delivery times may vary based on local customs clearance and the efficiency of the final-mile courier in your region.

3. Shipping & Logistics Information

• Shipping Method: All Lighthike electric bikes are shipped from our factory via ocean freight to your nearest local port. Once customs clearance is completed, trusted local carriers will deliver the package directly to your address.

• Tracking Updates: Tracking numbers will be provided once available. During sea transportation and customs processing, tracking updates may be temporarily delayed — this is normal for large-item international logistics.

• Need Help? If your tracking number doesn’t update for several days or you’re concerned about the shipment, please contact our customer service team for assistance.

4. Shipping Fees

All Lighthike e-bikes come with free shipping to our supported countries.

We’ve built long-term partnerships with leading logistics providers, allowing us to include all shipping costs in the product price. This means no surprise fees or add-on costs at checkout — what you see is what you pay.

5. Customs Fees & Taxes

• Customs & Import Duties: Each country has different import regulations. Lighthike complies fully with local customs and taxation policies.

• If Duties Apply: Should customs duties or VAT arise upon entry into your country, our customer service team will contact you to help coordinate payment or resolution.

• Customer Responsibility: Taxes and import fees (if applicable) are not included in the product price and are determined by local authorities.

6. Holiday & Peak Season Delays

During busy shopping periods — such as Black Friday, Christmas, or summer sales — shipping times may be extended due to higher global logistics volume.

If your order is delayed or you would like an update on your shipment, please reach out to our customer support team for real-time information.

7. Contact Us

If you have any questions about shipping, delivery times, or customs information, our support team is here to help.
📩 Email: lighthikeservice@gmail.com