Warranty Information

At Lighthike, we stand behind the quality and performance of our electric bikes. Every e-bike we sell is carefully designed, assembled, and tested to provide a safe and enjoyable riding experience. Our warranty policy ensures peace of mind and reliable support for every customer.

1. Warranty Coverage

All Lighthike e-bikes come with a 1-year limited warranty that covers manufacturing defects in materials and workmanship under normal use and service.

Covered components include:

  • Frame and fork

  • Motor and controller

  • Battery (defects only, not wear or misuse)

  • Display and throttle

  • Charger and wiring

This warranty applies only to the original owner and is non-transferable.

2. What’s Not Covered

The warranty does not cover:

  • Normal wear and tear (tires, brake pads, chains, grips, etc.)

  • Damage caused by accidents, misuse, neglect, or improper maintenance

  • Water damage or exposure to extreme weather

  • Unauthorized repairs, modifications, or alterations

  • Damage resulting from assembly errors not performed by Lighthike or an authorized technician

3. Warranty Claim Process

If you believe your e-bike has a warranty-related issue, please contact us first so we can help diagnose and resolve it quickly.

📧 Email: lighthikeservice@gmail.com

To process your claim, please provide:

  • Your order number and purchase date

  • Photos or videos showing the problem

  • A brief description of the issue

Our team will review your claim within 3–5 business days and provide instructions for repair, replacement, or additional support as needed.

4. Repair or Replacement

If a part is found to be defective under warranty, Lighthike will, at its discretion:

  • Provide a replacement part free of charge, or

  • Arrange for repair or replacement of the defective product

Replacement parts may be new or refurbished and will be shipped at no cost to you within the warranty period.

5. Limitation of Liability

Lighthike is not responsible for any incidental or consequential damages resulting from product use, misuse, or inability to operate. This warranty is limited to repair or replacement of defective parts as described above.

6. Support Beyond Warranty

Even after your warranty expires, our team is here to help. We can provide paid replacement parts and maintenance advice to keep your Lighthike e-bike running smoothly for years to come.